Customer Profiles
Customer profiles serve as the single system of record for each identified customer in your account:
![Screen_Shot_2021-02-09_at_2_43_25_PM.png 2662](https://files.readme.io/7ff12ab-Screen_Shot_2021-02-09_at_2_43_25_PM.png)
Customer Overview
The overview tab houses customer details such as:
- First & Last Name
- Mailing Address
- Phone
- Birthday
- Tags
- Timezone
- Language
Manually Unsubscribe Customers
Customers can be manually unsubscribed directly from their profile by clicking Unsubscribe:
![Screen_Shot_2021-02-09_at_2_46_24_PM.png 1608](https://files.readme.io/b1b0ec5-Screen_Shot_2021-02-09_at_2_46_24_PM.png)
Order History
The Order History tab presents the customer's purchase history. You can drill down into each order by clicking View Details or the order number:
![order_details.gif 1450](https://files.readme.io/78b252f-order_details.gif)
Session History
The customer's Session History summarizes each unique browsing session that we've observed on your website. Drill into each session for a detailed event timeline by clicking on the Session ID:
![session_history.gif 1410](https://files.readme.io/030559a-session_history.gif)
Journey History
The Journey History tab presents a table of journeys that a customer has triggered historically, as well as those that are in progress.
![Screen Shot 2021-02-09 at 4.39.11 PM.png 1850](https://files.readme.io/3cae439-Screen_Shot_2021-02-09_at_4.39.11_PM.png)
Manually Exit Customers from Journeys
There will be instances where you may need to manually intervene in a customer's journey and exit them early. To do so, scroll over to the Next Action in Journey column and click Cancel Journey:
![cancel_journey.gif 902](https://files.readme.io/1ed1d47-cancel_journey.gif)
Send History
The Send History tab presents a table of emails the customer has received. We store a rendered version of each individual email, including dynamic content, for record-keeping purposes. This way, you always have the ability to see exactly what a customer saw. You can view each email, by clicking on the record in the Subject Line column:
![ScreenFlow.gif 1464](https://files.readme.io/8f9d15f-ScreenFlow.gif)
Explicit Consent
If you're doing business in a place that requires explicit consent for marketing, then you'll most likely be using an opt-in checkbox on your subscription form and/or double opt-in.
Customer profiles display the customer's consent status, as well as an auditable log of how and where that consent was provided:
![Screen Shot 2021-02-09 at 8.09.34 PM.png 550](https://files.readme.io/4e8bcc8-Screen_Shot_2021-02-09_at_8.09.34_PM.png)
Updated over 3 years ago